Memberships

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Membership FAQs

How does billing work?

Monthly Premium Membership: Payments are automatically charged to the card on file on the 1st of each month. Prefer to plan ahead? You can prepay for the full year and enjoy a 5% discount.

Quarterly Preserve Membership: Payments are automatically charged to the card on file on the 1st day of each quarter — January 1st, April 1st, July 1st, and October 1st. You can prepay for the full year and enjoy a $97 discount.

Are memberships refundable or transferable?

Memberships are non-refundable and non-transferable. Early cancellations do not release payment obligations, and fees already paid are non-refundable.

How long is the membership term?

Memberships require a 12-month minimum commitment. After the initial 12 months, your membership continues on a flexible month-to-month basis unless you provide 30 days’ written notice to cancel.

Can I pause or freeze my membership?

Memberships are designed for continuous care and cannot be paused, frozen, or placed on hold.

Can I transfer or combine my benefits with other promotions?

Discounts and benefits are non-transferrable and cannot be combined with other promotions.

Do unused monthly benefits roll over?

No, unused monthly benefits do not roll over and will be forfeited.

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Contact Us 703-576-8000