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General FAQs

How many years of experience does Shannon have?

Shannon has over 9 years of experience. She has her Master’s in Health Science and is a Certified Physician Assistant. She is an advanced injector that has worked in cosmetic dermatology, plastic surgery, and aesthetic medicine and regularly attends conferences and trainings.

How many years of experience does Brooke have?

Brooke has over 7 years of experience as a Master Esthetician. She has worked in multiple Dermatology and Plastic Surgery offices. She specializes in advanced esthetic treatments such as lasers, chemical peels, microneedling and facials and regularly attends conferences and trainings.

Do you require a deposit?

Yes, all new patients require a $75 deposit. This amount will be applied to your services.

Are consultations free?

Yes, consultations are essentially free. We require a $75 deposit, which will be applied toward any services you choose.

Do you offer Military discounts?

No, we do not currently offer Military discounts.

Do you accept checks?

No.

Can I pay with cash?

Yes, however, we do not keep large amounts of change in the office so if change is needed, we may need to Venmo it over.

Can I bring a friend with me to my appointment?

Yes. We allow 1 guest to accompany you as we have limited space in our procedure room.

Can I bring my child to my appointment?

To ensure a safe and relaxing environment for all our clients, we kindly request that children not be brought to appointments.

What if I chose not to get any services, will I get my deposit back?

If you decide not to proceed with any services, the deposit will cover the consultation.

Can I purchase ZO products even if I am not a patient?

Certain products require a consultation before purchase. Otherwise, you do not have to be a patient to order products, but an account will need to be created in our system to complete the purchase.

Do you offer Zein Obagi products?

Yes, Shannon & Brooke are registered as a Top ZO Skin Health Circle Club Partners. We do not offer the Obagi line of products, only ZO Skin Health, which was created by Zein Obagi after he sold the Obagi company.

Do you accept any financing or monthly payments?

Yes, we accept Cherry Financing. You can find more information and apply online through our website under Financing.

Can I wear makeup to my appointment?

We do recommend a clean face for all of our facial treatments. However, we do offer make-up removal wipes if needed.

What is your cancellation policy?

In an effort to provide all patients the most safe and effective care, we ensure all appointments have ample amount of time set aside with the provider. No shows, cancellations and repeated reschedules greatly inconvenience the staff and other valued patients. In an effort to reduce frequency of these inconveniences, we have implemented a new cancellation policy.

All patients are required to leave a CC on file in order to book an appointment.

New patients are required to leave a $75 deposit, which will be charged to the card on file. All deposits go towards your treatment cost (not towards retail). Deposits are refundable if cancelled more than 24 hours in advance. In the event of a no show or same day cancellation, the $75 deposit will be kept.

Existing patients do not need to leave a deposit, however, in the event of a no show or same day cancellation, there will be a $75 fee charged to the card on file. Virtual follow-ups are subject to a $50 no show fee.

If the appointment needs to be rescheduled more than 1 time, there will be a $25 rescheduling fee.

For all patients: in the event of a no show to an in-office appointment, a $250 deposit will need to be made in order to schedule your next appointment. If you are more than 15 minutes late to your scheduled appointment, you may be asked to reschedule.

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Contact Us 703-576-8000