Shannon has over 9 years of experience. She has her Master’s in Health Science and is a Certified Physician Assistant. She is an advanced injector that has worked in cosmetic dermatology, plastic surgery, and aesthetic medicine and regularly attends conferences and trainings.
General FAQs
How many years of experience does Shannon have?
How many years of experience does Brooke have?
Brooke has over 7 years of experience as a Master Esthetician. She has worked in multiple Dermatology and Plastic Surgery offices. She specializes in advanced esthetic treatments such as lasers, chemical peels, microneedling and facials and regularly attends conferences and trainings.
Do you require a deposit?
Yes, all new patients require a $150 deposit. This amount will be applied to your services.
Are consultations free?
Yes, consultations are essentially free. We require a $150 deposit, which will be applied toward any services you choose.
- Do you offer Military discounts?
- Do you accept checks?
- Can I pay with cash?
- Can I bring a friend with
me to my appointment? - Can I bring my child
to my appointment?
Do you offer Military discounts?
No, we do not currently offer Military discounts.
Do you accept checks?
No.
Can I pay with cash?
Yes, however, we do not keep large amounts of change in the office so if change is needed, we may need to Venmo it over.
Can I bring a friend with me to my appointment?
Yes. We allow 1 guest to accompany you as we have limited space in our procedure room.
Can I bring my child to my appointment?
To ensure a safe and relaxing environment for all our clients, we kindly request that children not be brought to appointments.
What if I chose not to get any services, will I get my deposit back?
If you decide not to proceed with any services, the deposit will cover the consultation.
Can I purchase ZO products even if I am not a patient?
Certain products require a consultation before purchase. Otherwise, you do not have to be a patient to order products, but an account will need to be created in our system to complete the purchase.
Do you offer Zein Obagi products?
Yes, Shannon & Brooke are registered as a Top ZO Skin Health Circle Club Partners. We do not offer the Obagi line of products, only ZO Skin Health, which was created by Zein Obagi after he sold the Obagi company.
Do you accept any financing or monthly payments?
Yes, we accept Cherry Financing. You can find more information and apply online through our website under Financing.
Can I wear makeup to my appointment?
We do recommend a clean face for all of our facial treatments. However, we do offer make-up removal wipes if needed.
What is your cancellation policy?
As a boutique practice with a small, dedicated team, we kindly ask our clients to be mindful of honoring their scheduled appointment times.
To ensure the highest quality of care, we reserve sufficient time for each appointment with your provider. Late cancellations, no-shows, and frequent rescheduling disrupt our ability to provide safe and effective care and inconvenience both our staff and other valued patients.
To minimize these disruptions and maintain a seamless experience for everyone, we have implemented the following policies:
Booking Policy:
All patients are required to leave a CC on file in order to book an appointment. New patients are required to provide a $150 deposit, which will be charged to the card on file. This deposit is applied exclusively toward services (not retail purchases) and is non-refundable. It must be used within three months of the payment date, after which it will expire. Please note that appointments will be canceled if a deposit is not received within 24 hours of booking.
Patients that have not been seen within the past 2 years will be considered a new patient for scheduling and policy purposes and may be subject to leave a deposit.
If you are more than 15 minutes late to your scheduled appointment, you may be asked to reschedule.
Child Policy
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of eighteen (18) receiving services.
Pet Policy
For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.
Cancellation Policy:
New Patients: We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Appointment changes or cancellations made with less than 24 hours’ notice will result in the forfeiture of the $150 deposit. A new $150 deposit will be required to reschedule or make any future appointment.
Existing Patients: We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Appointment changes and/or cancellations made with less than 24 hours’ notice will incur a $150 fee, charged to the card on file. If rescheduled and the service is completed within two weeks of the original appointment date, half of the cancellation fee will be credited toward the cost of treatment.
We understand that unexpected situations arise. If you reschedule your appointment within two weeks and complete the services, half of the fee will be credited toward your treatment. Any further appointment modifications will result in a forfeit of the credit.
No-Show Policy:
New Patients: In the event of a no show, the $150 deposit is forfeited and a $250 deposit will be required to schedule any future service.
Existing Patients: A $250 fee per appointment missed will be charged to the card on file. A $250 deposit will be required to make any future appointments.
If a no-show or late cancellation occurs for a prepaid service or package appointment and is not resolved with payment, one treatment will be deducted from the package.
Repeated no-shows or same day cancellations may result in forfeiture of any prepaid service or dismissal from the practice.
Prepayments, Returns, and Refunds Policy
Pricing for products and services is subject to change any time. Once a purchase is made, pricing adjustments will not be applied retroactively in the event of a price increase.
All unused prepaid services will be forfeited one year after the date of purchase. Prepaid services are non-transferable between patients or services and are non-refundable.
Unopened and non-expired retail products may be returned within 30 days of purchase for an account credit, which can be applied toward another product or future service. Returns are not eligible for refunds.
