Join Our Team

Responsibilities & Requirements

POSITION: Patient Care Coordinator

RESPONSIBLE TO: Medical Provider or Manager

POSITION SUMMARY: We are seeking a highly motivated and organized individual to join our team as a Patient Care Coordinator. This position will involve a combination of receptionist duties and supporting our providers with patient care, ensuring that our patients receive the highest level of service and attention.

Job Responsibilities:

Front Desk Operations:

• Warmly greet patients upon arrival, creating a friendly and welcoming atmosphere.
• Efficiently check patients in and out, ensuring accurate documentation of their appointments.
• Answer telephone calls, emails, and texts promptly and provide accurate information regarding appointments and general inquiries.
• Schedule patient appointments, coordinating with providers’ schedules and optimizing appointment availability.
• File documents and charts accurately, ensuring proper organization and confidentiality.
• Assist with administrative tasks to support the smooth operation of the practice.
• Maintain a clean and organized reception area.

Patient Care Coordination:

• Act as a liason between patients and providers to facilitate smooth communication and care.
• Secure appropriate patient forms and consents, ensuring compliance with legal and regulatory requirements.
• Coordinate patient appointments, consultations, and follow-up visits.
• Prepare and sanitize exam rooms for office visits and in-office procedures, ensuring cleanliness and organization.
• Promptly room patients and support providers as needed.
• Capture before and after pictures of patients, maintaining their privacy and confidentiality.
• Provide pre and post care instructions to patients as directed by the providers, ensuring they are well-informed and prepared for treatments.
• Address patient concerns or questions promptly and professionally.
• Strictly follow HIPAA guidelines to ensure patient confidentiality and privacy.

Administrative Support:

• Establish protocols, systems and guidelines for the practice management and growth.
• Assist with administrative tasks such as data entry, filing, and inventory management.
• Collaborate with other team members to ensure operational efficiency and excellent patient care.
• Contribute to ongoing improvement initiatives to enhance the patient experience.
• Performs all other tasks as requested by the medical provider or manager.

Work Conditions:

• This job operates in a professional medical environment
• Hours: Part-time, day, evenings. Occasional weekends.

Key Traits, Skills, and Qualifications

• 2+ years of experience in a medical spa setting is highly desirable.
• Knowledge of cosmetic procedures and sales is a plus.
• A strong drive and enthusiasm for their work, demonstrating a proactive attitude in assisting patients and supporting the providers.
• Excellent interpersonal skills and the ability to provide exceptional customer service.
• Show a genuine desire to be involved in client care and contribute to their positive experience at the medical spa.
• Willingness to learning new responsibilities and flexibility to adapt to changes within the organization as it continues to grow.
• Exhibit a professional demeanor, maintain a high level of reliability, and prioritize punctuality.
• Ability to work independently and collaborate effectively as part of a team.
• Strong organizational, problem solving, and multitasking skills.
• Proficiency in using electronic medical record systems and basic computer applications.
• Understanding of HIPPA regulations and commitment to maintain confidentiality.
• Motived and invested in the growth and success of the practice.

Education

• High school diploma required
• Associates or bachelor’s degree preferred

If you possess the desired traits and qualifications outlined above and are excited about the opportunity to contribute to a growing medical spa, we invite you to apply for this position. Along with your resume, please submit a 1-minute video of why you would be a good fit for this position.

We look forward to reviewing your application and discussing how you can be an integral part of our team.